Exchanges & Returns

You can exchange or return an item within 14 days of purchase, as guaranteed by Ukrainian Consumer Protection Law.

To be eligible for a return or exchange, please ensure that:

• the product is unused and shows no signs of wear or damage (scratches, chips, scuffs, altered software, etc.);
• The product is complete with all original accessories, and the packaging integrity is intact;
• All original labels, tags, and factory markings remain untouched.

You have the right to exchange a non-food product of good quality for a similar one if the item does not satisfy you in terms of form, dimensions, style, color, size, or cannot be used for its intended purpose.

An exchange of goods of good quality is processed provided the item has not been used, retains its commercial appearance, consumer properties, seals, labels, as well as the sales receipt (proof of purchase) issued with the order.

If the product is non-functional or defective upon receipt, returns or exchanges are strictly processed upon presenting an official Service Center Act/Inspection Report confirming that operating conditions were not violated.

Customer Support & Inquiries:

For details regarding returns, exchanges, or warranty service, please contact our support team at +380 68 639 38 83 (Daily from 09:00 to 20:00).